Terms and Conditions of Sale

Last updated:13/10/25
Website: https://www.healthypawsltd.co.uk

1. About Us

This website is operated by Healthy Paws Ltd (“we”, “us”, or “our”).
Our registered office is: 286 London Road, Carlisle, United Kingdom, CA1 3ES
Company registration number: 16474351
Email: hello@healthypawsltd.co.uk

These Terms and Conditions govern the sale of products to customers within the United Kingdom via our website.

By placing an order with us, you agree to be bound by these Terms. Please read them carefully before making a purchase.

2. Our Products

We take reasonable care to ensure that all product descriptions, images, and pricing information on our website are accurate.
However, colours and packaging may vary slightly from the images shown.

All products are subject to availability. If an item is out of stock, we will contact you to offer an alternative or a refund.

3. Prices and Payment

  • All prices on our website are in Pounds Sterling (£ GBP) and include VAT (where applicable).

  • The total price, including postage, will be shown before you complete your order.

  • We reserve the right to change prices at any time, but any such changes will not affect orders that have already been confirmed.

  • Payment must be made in full at the time of ordering using one of the payment methods offered on our website (e.g. credit/debit card, PayPal, or other secure payment options).

4. Delivery

  • We deliver within the United Kingdom only.

  • Orders are dispatched via Royal Mail Tracked delivery at a flat rate of £3.99 per order.

  • We aim to dispatch all orders within 1–2 working days of payment being received.

  • Estimated delivery time: 2–4 working days after dispatch.

Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors outside our control (e.g. postal strikes, severe weather, or high seasonal demand).

If your order has not arrived within 7 working days of dispatch, please contact us and we will investigate with Royal Mail.

5. Order Process and Contract Formation

When you place an order on our website, you will receive an automated order confirmation email.
This email acknowledges receipt of your order but does not constitute acceptance.

Your order is accepted — and a contract is formed — when we send you an email confirming that your order has been dispatched.

We reserve the right to refuse or cancel any order (e.g. if the product is unavailable, there is an error in pricing, or payment cannot be authorised). In such cases, you will receive a full refund.

6. Cancellations and Returns

You have the right to cancel your order within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations 2013.

To cancel your order, please contact us at [Insert email] quoting your order number.
You must return the goods to us within 14 days of notifying us of your cancellation.

Return conditions:

  • Items must be unused, in their original packaging, and in a resalable condition.

  • You are responsible for the return postage costs, unless the item is faulty or incorrect.

  • We recommend using a tracked postal service for your return.

  • Once we receive and inspect the returned item(s), we will issue a refund within 14 days to your original payment method.

Faulty or damaged items

If your order arrives damaged or faulty, please contact us within 7 days of delivery with your order number and photos of the issue.
We will arrange a replacement or refund at no extra cost to you.

7. Refunds

Refunds are processed to the same payment method used at checkout.
Please allow up to 5–10 working days for the refund to appear in your account, depending on your bank or payment provider.

8. Your Personal Information

We collect and use your personal information in accordance with our Privacy Policy.
This includes information necessary to process your order, deliver your goods, and communicate with you.

We use secure payment systems and comply with UK data protection laws, including the UK GDPR and Data Protection Act 2018.

9. Liability

We are not liable for:

  • Any indirect, incidental, or consequential loss (e.g. loss of profit or data) arising from your use of our website or products.

  • Delays or failures caused by events outside our reasonable control (e.g. postal delays, industrial action, or natural disasters).

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Intellectual Property

All content on this website — including text, images, graphics, and logos — is owned by or licensed to Healthy Paws Ltd and is protected by UK copyright law.
You may not copy, reproduce, or distribute any content without our written permission.

11. Governing Law

These Terms and any disputes arising from them are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, or legal obligations.
The latest version will always be available on this page, and the “Last updated” date will show when they were last revised.

13. Contact Us

If you have any questions about these Terms or your order, please contact:

Healthy Paws Ltd
Email: hello@healthypawsltd.co.uk
Website: https://www.healthypawsltd.co.uk