Privacy Policy

Last updated: 13/10/25

1. Who We Are

This website is operated by Healthy Paws Inc Ltd (“we”, “us”, or “our”), registered in the United Kingdom.
You can contact us at hello@healthypawsltd.co.uk for any questions about this Privacy Policy or your personal data.

We are committed to protecting your privacy and handling your personal information lawfully, fairly, and transparently.

We are the data controller of the personal data you provide to us.

2. Information We Collect

We collect and process the following types of personal data:

a. Information you provide directly

When you make a purchase, create an account, subscribe to our newsletter, or contact us, we collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment providers – we do not store full card information)

b. Information collected automatically

When you visit our website, we automatically collect limited information through cookies and analytics tools, such as:

  • IP address (which may be anonymised)

  • Browser type and version

  • Device information

  • Pages visited and actions taken

  • Referring website or source (if applicable)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you regarding your purchases or account

  • Provide customer support and respond to enquiries

  • Improve our website, products, and user experience

  • Send marketing emails (only if you have given consent)

  • Detect and prevent fraud or misuse of our services

  • Comply with legal and tax obligations

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your data:

  • Contractual necessity – to fulfil your orders and provide our services

  • Legitimate interests – to improve our website, prevent fraud, and market responsibly

  • Consent – when you opt in to receive marketing emails or cookies

  • Legal obligation – to comply with UK laws and HMRC record-keeping requirements

5. WooCommerce

Our online store is powered by WooCommerce, a WordPress plugin that enables ecommerce functionality.

WooCommerce collects and stores the information necessary to process and deliver your orders, such as your name, address, email, and order details.
Your payment information is handled by our secure payment providers (e.g. Stripe, PayPal, Klarna) in accordance with PCI-DSS standards. We do not store or have access to your full card details.

You can review WooCommerce’s privacy policy here:
https://woocommerce.com/privacy-policy/

6. Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors use our website.

Google Analytics uses cookies to collect information such as:

  • How you arrived on our site

  • Which pages you visited and how long you stayed

  • Your approximate geographic location (based on IP address)

Google processes this data on our behalf in accordance with their privacy policy:
https://policies.google.com/privacy

We have enabled IP anonymisation, meaning Google truncates your IP address within the UK/EU before processing.
You can opt out of Google Analytics tracking by installing the browser add-on:
https://tools.google.com/dlpage/gaoptout

7. Cookies

Cookies are small text files stored on your device when you browse our site.
We use cookies to:

  • Keep track of your shopping cart and login status

  • Improve site performance and functionality

  • Analyse website traffic (Google Analytics)

  • Deliver relevant marketing (only with consent)

You can manage or disable cookies in your browser settings.
Our full Cookie Policy provides further details on the cookies we use and how to control them.

8. Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

  • Payment processors (e.g. Stripe, PayPal)

  • Delivery and courier companies

  • Website hosting and IT providers

  • Analytics and marketing partners (e.g. Google)

These parties only receive the minimum information necessary and are contractually required to protect your data in accordance with the UK GDPR.

We will never sell your data to any third party.

9. How Long We Keep Your Data

We keep your data only as long as necessary for the purposes it was collected, including:

  • Order records: 6 years (to meet tax and accounting obligations)

  • Marketing data: until you withdraw consent or unsubscribe

  • Analytics data: retained by Google for up to 26 months (anonymised)

After these periods, your data will be securely deleted or anonymised.

10. Your Rights

Under the UK GDPR, you have the following rights:

  • To access a copy of your personal data

  • To correct any inaccurate or incomplete data

  • To request deletion of your personal data (“right to be forgotten”)

  • To restrict or object to certain types of processing

  • To withdraw consent at any time (e.g. for marketing)

  • To request a copy of your data in a portable format (data portability)

If you wish to exercise any of these rights, please contact us at [Your Contact Email].

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/concerns/

11. Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, or loss.
Our website uses SSL encryption, secure hosting, and up-to-date security practices to safeguard your data.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The latest version will always be available on this page, and the “Last updated” date will indicate when it was last revised.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:
Healthy Paws Inc Ltd
Email: hello@healthypawsltd.co.uk